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Terms and Conditions Your Booking
If we cancel your booking
Suppliers Conditions Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the suppliers liability to you, usually in accordance with applicable International Conventions. Accommodation The cost of our hotel accommodation is based on two people sharing a twin or double bedded room. Double rooms used for single occupancy may on occasions be smaller than double rooms used for two people sharing. The accommodation we arrange for you must only be used by those people on you confirmation invoice. You are not allowed to share the accommodation or let other people stay there. We expect all clients to have consideration for other people. If in our reasonable opinion, or the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s), including any return travel arrangements. No refunds will be made. When you book with us you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (including keys) must be paid directly, at the time, to the accommodation owner. If you fail to do so you will be responsible for meeting any subsequent claims as a result of your actions. Flights Echo Travel cannot make any refunds or pay compensation for any additional costs involved as a result of changes in published flight times or routes. Please do not book flights before your chosen holiday has been confirmed. Health and Fitness Bookings are accepted on the understanding that all persons traveling are normally in good health and physically equal to the demands of the chosen holiday. If this is in doubt then you must send us, at the time of booking, a doctor’s certificate stating that it is entirely safe for you to go on the holiday that you have chosen. Special Requests If you have any special requests, please advise us at the time of booking. Although we will endeavour to pass any reasonable requests to the relevant supplier, we regret we cannot promise that any requests will be met unless we have specifically confirmed this in writing. Insurance, Passport, Visa and Health Requirements Please note that adequate travel insurance (including medical, personal accident and repatriation in the event of illness or injury, baggage, money and liability cover as well as loss of monies paid in the event of cancellation) is a condition of booking. A full passport will be required. Non EC residents should check visa requirements with their consulate. There are no compulsory health formalities for visiting Italy. It is your responsibility to ensure that you are in possession of all the relevant travel and health documents before departure. All costs incurred by obtaining such documentation must be paid by you. Liability We promise to make sure that the holiday arrangements that we have agreed to make, perform or provide as applicable as part of our contract with you, are made, performed or provided with reasonable skill and care. This means that we will, subject to these booking conditions, accept responsibility if, for example you suffer personal injury or your contracted holiday arrangements are not provided as promised, or prove deficient as a result of the failure of ourselves or our employees, agents or suppliers to use reasonable skill and care in making, performing or providing as applicable, your contracted holiday arrangements. Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or not do, if they were at the time acting within the course of their employment or carrying out work which we had asked them to do. You must tell us and the supplier involved of any illness or injury whilst you are still in resort, and you should write to us within 28 days of your return home with details of your condition and medical evidence from your doctor. We will not be responsible for any illness, injury, death, loss, damage, expense, cost or other sum or claim which results from any of the following: • The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or • The act(s) and/or omission(s) of a third party not connected with the provision of the holiday and which were unforeseeable or unavoidable or • Events outside our control as defined in the ‘If we need to change your booking’ section. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our site and we have not agreed to arrange them. Please note , we cannot accept any liability for any damage, loss, expense or any sum(s) of any description • which on the basis of the information given to us by you concerning your booking prior to us accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or • which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept any liability for any business losses. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws or regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Where any claim or part of a claim concerns or is based on, any travel arrangements or any stay in a hotel, the maximum amount of compensation we will pay you will be limited. The most we will have to pay you for that claim, if we are found liable, is the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable convention or regulation, we similarly are not obliged to make any payment to you for that claim or part of claim. When making a payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint, as set out in ‘If you have a complaint’ If asked to do so you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint. You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred. If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted holiday arrangements we will provide you with reasonable assistance. If you have a complaint Any complaint should be communicated to the company’s representative as soon as it arises. Most problems can be dealt with quickly and easily. Failure to notify our representative at the time, providing the company with an opportunity to rectify the cause of the complaint, may result in the loss of any legal rights in respect of the particular matter. If the issue is not resolved then the complaint should be made in writing to Echo Travel Ltd, at the company address within 28 days of the end of your holiday. Brochure Accuracy Please note that the information and prices shown on our website and any promotional material may have changed by the time you come to book your holiday. Whilst every effort is made to ensure their accuracy, errors do occasionally occur. You must therefore ensure that you check all details of your chosen holiday with us a t the time of booking. Please note that swimming pools and leisure facilities are not always available throughout the entire season, and periodically may be closed for maintenance and cleaning. Financial Security We are members of the TTA (Travel Trust Association) and comply with all the financial bonding requirements of that organization. You can therefore rest assured that you and your funds are fully financially protected at all times. |
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